Milestone Group | Marble Quarrying, Processing & Trading Company
Sales Department
May 2011 – November 2015

Briefly:

I was responsible for the customer’s overall experience from the first contact to the sale’s finalization. Furthermore, I was responsible for the company’s digital presence, establishment and promotion while I introduced and established the use of CRM. Additionally, I conducted several feasibility studies, market, productivity and performance analysis, business development presentations and more.

Goals Achieved:

• Participated in more than 200,000 euro/year sales & deals.
• In average 3 email campaigns/year with open and click-through rates being higher than the industry’s.

Tasks Accomplished:

• CRM Establishment, Use, Management and Utilization
• Campaigns Creation and Management
• Websites Creation (Planning), Improvement, Content Management, Maintenance and Utilization
• Social Media Management
• Branding
• Internet Network Expansion (referral websites like Alibaba presence etc.)
• Promotional Material (Flyers, Business Cards, Brochures, etc.) Creation
• Negotiation with Customers from all over the world for selling marble products and sealing long term deals and co-operations
• Customers’ Hospitality and Entertainment
• Organization and Attendance to Exhibitions Worldwide (as Exhibitor)
• Feasibility Studies and Presentations
• Market Research and Analysis
• Production Statistics
• Creation and Handling of Company’s Portfolio
• Assistance to Exports Department
• Assistance to Accounting Department